People & Roles

Project Manager (Restoration)

The person responsible for coordinating all aspects of a restoration project, from initial assessment through final completion, including managing subcontractors, scheduling, and communication with the carrier.

What Is a Restoration Project Manager

A restoration project manager is the coordinator responsible for managing all aspects of a property repair from initial damage assessment through final completion. They serve as the central point of contact between the policyholder, the insurance carrier, and the various trade contractors performing the work.

Key Responsibilities

The project manager develops the repair schedule, coordinates subcontractors across multiple trades, tracks material orders and deliveries, manages change orders and supplements, communicates progress to the policyholder, and ensures all work meets building code and manufacturer requirements.

PM Role in Insurance Claims

On insurance restoration projects, the project manager also handles carrier communication, supplement submissions, and documentation throughout the project. They are responsible for identifying additional damage during repairs and filing supplements promptly with supporting evidence.

Frequently asked questions

A restoration project manager coordinates the entire repair process. They manage the schedule, coordinate subcontractors across trades, communicate with the carrier and policyholder, track the budget against the approved estimate, handle supplements for additional work, and ensure the project is completed to standard.

Insurance restoration projects involve multiple trades, carrier communication, supplement management, code compliance, and policyholder expectations. A dedicated project manager ensures nothing falls through the cracks and the project is completed efficiently within the approved scope.

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