MetLife
One of the world's largest financial services companies. MetLife's property insurance is now primarily offered through Farmers Insurance after MetLife sold its home and auto business to Farmers' parent company, Zurich.
Headquarters
New York, New York
Claims phone
Check carrier website for current claims number
Website
www.metlife.comXactimate
Uses Xactimate for estimates
What MetLife is known for
- Global financial services company
- Home/auto business now through Farmers/Zurich
- Legacy policies still in force
Filing a claim with MetLife
Practical tips for restoration professionals working MetLife claims.
If you encounter a MetLife homeowners policy, it may now be serviced through Farmers Insurance. Verify who handles claims.
Legacy MetLife policies may have different terms than current Farmers offerings. Read the policy carefully.
The claims process follows Xactimate standards. Have your scope ready for comparison.
Contact the servicing carrier directly for the most current claims process information.
Working with MetLife in Xactimate
MetLife adjusters write their property damage estimates in Xactimate. When you receive their scope, you can import it into Xactimate and run a line-by-line comparison against your own estimate. Focus on missing line items, incorrect quantities, outdated pricing, and omitted code upgrades. If you start with a PDF estimate from MetLife, CapOut can convert it to an ESX file so you can load it directly into Xactimate for comparison.
Common deductible types
Frequently asked questions
MetLife sold its property and casualty business to Zurich/Farmers Insurance Group. Existing MetLife homeowners policies may now be serviced by Farmers. Contact MetLife or Farmers directly for your specific policy.
Check your policy documents for the current claims phone number, as MetLife homeowners policies may now be serviced by Farmers Insurance. You can also check metlife.com for guidance.
MetLife property claims have historically used Xactimate. Since the business transferred to Farmers/Zurich, the same Xactimate-based process continues.
Convert your MetLife PDF to ESX
Upload a PDF estimate from MetLife. CapOut processes it and sends it directly to your Xactimate account.
Get started free
No credit card required